LEaving off from my previous update**
Thursday, called 3 times leaving 2 messages. Finally called the regular consumer line and they sent an internal message requesting my regional specialist to call me. Later in the afternoon someone from consumer affair called me and told me that kristy (my regional specialist) wpuld be calling me no later than 3:00 on Friday.
Friday - nothing. called and left a message.
Weekend -
Monday - i get my call from kristy at 4:25 pm. I was in a meeting and could not answer so i let it go to voicemail. The message "this is bla bla bla with nissan...bl bla ill be here till 4:30 today. Call me back before then"
REALLY?! call me at 4:25 asking me to call back by 4:30? i left a very upset message
Tuesday (today) - left a message in the morning for a call back. Later Her supervisor called me and told me that the vehicle was not under warranty (no crap) so nissan has no responsibility of the problem or any injuries that could occur. I explained to her the whole situation and that there was already a police report of the incident and she told me that it doesn't matter and that nissan stands behind her decision. i must have struck a nerve when i asked her if nissan was goign to be the next toyota (i know i know..harsh) and she said that we had nothing more to discuss and the decision was final. She is sending me a letter stating this in 4 weeks.....
all in all im not too upset that nissan isnt fixing it. it was the treatment i got from their consumer affairs specialist and the 19 days it took them to get an answer. O well, We will be selling the car within the year and picking up a used excursion.....pathfinder was fun while she lasted.
thanks for listening to my rant. Just a note, this is my experience and my opinion. Take it how you wish.