Moderator: volvite
......no surprisetwinblown wrote:Why is it that in my last ten years of owning three Nissans (Pathfinder, Armada, & Quest) not a single time when I have had any of them for any service has the service tech who opened the air filter box to inspect the filter has ever been able to put it back properly and when I mean properly that means making sure all three tabs on the bottom of the air box must mate with the matching three holes all the way in. Man it's unbelievable!!! no one has ever done it right!! ....as soon as I am out of there I have to look and sure enough not mated correctly. Anyone else ever noticed this?
i don't take it as lazinesssmj999smj wrote:They are a bit of a pain to install properly unless you remove the boot from the box, but that's not an excuse for a service tech; it's just laziness.
good reasoning, and i understand that you're not defending, but the customer doesn't look at it that wayazaizai wrote:Not defending but...chances are your vehicle got worked on by the lowest paid guy in the shop with the least technical training or job experience. If he isnt paid by the hour, then he has to do an inspection of the vehicle that doesnt actual make him any money unless he sells something. He opened the airbox hoping for 2 tenths of an hour in return. It would have taken him longer than that to close the airbox again...so he lazily got the box somewhat close and moved on.
Once again, not defending, but maybe it makes more sense why that stuff happens? Dont take your truck to shops for anything you can do in your driveway. The more complicated stuff will go to techs that have training are paid in a way where they can get the details correct.
I always thought it was interesting the way techs polarized in a shop. I work in a VW shop and there's 3-4 techs that wont let a single detail escape them (the main techs) and then 3-4 express lube techs that are paid hourly and are expected to move as fast as humanly possible and only check the absolute minimum.
Ball joint falling off? Dont have time to shake down, make sure the tires are on tight and pull it out.
in most cases, i think a trade-off in time is worth it, vs the hassle & headache of having to deal with having gotten a bad job done by a less than competent mechanic, especially at a dealership where training and proper equipment are available to the employeesazaizai wrote:Exactly. Sad state of affairs.
I think you might get lucky if you find an independent shop that isnt looking to maximize profits (at least, to the point that they're skimping on regular inspections and quality work) but you'll probably be looking for a trade in on time.
I'd say you could bring the error to someone's attention but the turnover rate on the low end of tech's is pretty astronomical.
hammer meets nail, right on the moneysmj999smj wrote:Unfortunately, not all service writers and service managers at dealerships have those high standards and many don't have any mechanical background or experience, which is problem in itself when it comes to explaining potential or diagnosed concerns with their customers' vehicles. I've had service managers that were nothing more than re-assigned sales personnel who didn't know how to change their own oil. The manufacturers and their dealers need to find better ways to train and promote service technicians up to the ranks of service writers and managers and pay them accordingly.