Postby socal4x » Mon Dec 14, 2009 7:35 pm
The thing that P-s me off the most is the total disregard for customer service...over a $45 part...this is a principle thing, not a money thing.
Its one thing if they said..."Sir, this is a tough time for our dealership...parts are expensive, hard to come by, etc..."
---But that was not what happened...it was sorry, its not covered, you're a tool for buying the warranty, our sh&t doesn't stink...see ya!
...and it is a Nissan warranty...when I called them, they could care less.
So, today, I have worked it out with a different dealership -- kudos to Keyes Nissan. The service manager told me, after I explained my situation, that the way it works is the part is not specifically "listed" as being covered...but its not specifically exempted either, like brake pads, tires, glass, etc...So its at the discretion of individual dealers. So as a token of good will, and the interest of maintaining me as a customer, they, Keyes Nissan, agreed to cover the repair.
You can bet, however, that I will be taking this up with Nissan -- if I can find someone who cares over there...How can all kinds of esoteric bolts, seals, hinges, handles, and fasteners be covered, but this particular hinge is not? -- plain Stupid.
I really like this car, and my lease terminates in June'10. I plan on keeping it, or upgrading to a '10 if the deal is right...but this kind of thing really raises concerns...I deal with Ford alot for company cars (and wifes car), and they bend over backwards to service me -- they don't make anything even close to comparable to the Pathfinder.