Factory Paint Warranty
Moderator: volvite
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Brokentoy1
- Posts: 34
- Joined: Wed Mar 10, 2010 2:11 pm
- Location: Hutchinson, KS
Factory Paint Warranty
How long is the factory warranty on the paint. The dealership where I bought the Pathfinder said 3 yr 36,000 the local dealer says 12 month 12,000. Which is correct? Thanks.
Re: Factory Paint Warranty
from what i read, your selling dealer was correct:Brokentoy1 wrote:How long is the factory warranty on the paint. The dealership where I bought the Pathfinder said 3 yr 36,000 the local dealer says 12 month 12,000. Which is correct? Thanks.
http://www.nissanusa.com/content/dam/ni ... _N_WIB.pdf
what's wrong with your paint?
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Brokentoy1
- Posts: 34
- Joined: Wed Mar 10, 2010 2:11 pm
- Location: Hutchinson, KS
The paint is coming off the back edge on the passenger side close to the windshield. The local dealer said the people that replaced the windshield did it. I was like really, that's funny, its never been replaced. Then he said you must have opened the hood with the wipers folded up. He proceeded to check, and they were not even close. So he just told me that I must have hit something and it is not warranted. I said nevermind I'll take it where I bought if from at least they care about their customers and service... Just half to get them time, it will be like a 2.5 - 3 hour round trip.
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Brokentoy1
- Posts: 34
- Joined: Wed Mar 10, 2010 2:11 pm
- Location: Hutchinson, KS
it's always amazed me how hard some dealerships will try to avoid doing a warranty repair
in all my years as a service manager, i earned some of my best customers by being open-minded about their warranty concerns, no matter where they purchased their vehicle
everyone that drives in that driveway is potentially a good customer
many of my service customers later purchased new or used vehicles from us, simply because they felt welcome and cared about
in all my years as a service manager, i earned some of my best customers by being open-minded about their warranty concerns, no matter where they purchased their vehicle
everyone that drives in that driveway is potentially a good customer
many of my service customers later purchased new or used vehicles from us, simply because they felt welcome and cared about
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